In client-facing positions, whilst the main aim is to understand the customer’s query, find a solution, and maintain effective communication throughout, there are specific skills that employers are increasingly requesting, therefore you must be well-equipped to take on such a role and be successful. 

Your success as an individual and as part of an organisation that you’re representing comes down to various factors and ultimately your skill set. Your ability to not only identify these skills but to take them on board and develop them will eventually help you build lasting relationships with your clients. 

Let’s look at the client-facing skills that are required in relevant positions:

Communication: Excellent verbal and written communication skills are crucial. You should be able to articulate ideas clearly, actively listen to clients, and respond appropriately. Effective communication helps convey information, understand client needs, and address any concerns or issues.

Empathy and interpersonal skills: Being able to understand and empathise with clients' perspectives is important for building trust and rapport. Strong interpersonal skills allow you to connect with clients, establish relationships, and navigate any conflicts or challenges that may arise.

Problem-solving: Clients often seek assistance with their problems or challenges. Having strong problem-solving skills enables you to analyse situations, identify solutions, and offer recommendations or alternatives to clients. Being resourceful and proactive in finding solutions can greatly enhance client satisfaction.

Product or service knowledge: A thorough understanding of your company's products or services is essential. This knowledge allows you to provide accurate information to clients, address their inquiries, and guide them in making informed decisions. Continuously updating your knowledge base is important to stay relevant and answer client questions effectively.

Time management: In a client-facing role, you will likely handle multiple clients and tasks simultaneously. Effective time management skills help you prioritise and organise your workload efficiently, ensuring that client needs are met in a timely manner. Being responsive and meeting deadlines are key aspects of client satisfaction.

Adaptability: Clients come from diverse backgrounds and have varying expectations. Being adaptable allows you to adjust your approach, communication style, and problem-solving techniques to meet individual client needs. Adapting to different situations and clients' preferences demonstrates flexibility and a commitment to providing excellent service.

Conflict resolution: Client-facing roles may involve dealing with challenging situations or resolving conflicts. Having strong conflict resolution skills enables you to address issues constructively, manage disagreements, and find mutually beneficial resolutions. Maintaining professionalism and keeping a calm demeanor during conflicts is essential.

Sales and negotiation skills: Depending on the role, the ability to persuade and negotiate effectively may be crucial. Understanding the client's needs and aligning them with your company's offerings can help drive sales and build long-term relationships. Strong negotiation skills can also be valuable in reaching mutually beneficial agreements with clients.

Client focus: Putting clients at the center of your work is vital. Having a genuine desire to understand their needs, provide exceptional service, and exceed their expectations is fundamental in a client-facing position. Being responsive, proactive, and attentive to client feedback demonstrates a commitment to their satisfaction.

It's important to remember that these skills can be continuously developed through training, practice, and experience. Additionally, each client-facing position may require specific skills or knowledge depending on the industry or context.